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Terms and Conditions

Please take the time to read our Ts & Cs

NOTE: Please ensure that you have read these terms and conditions carefully. By accessing the Ovenclear website, and making a booking, you agree to the Terms and Conditions outlined below.
Terms and Conditions are subject to change at Ovenclear’s discretion. Any changes terms and conditions will be made available on Ovenclear’s website.
If you do not agree to the Terms and Conditions below, please do not continue to access the OvenClear website or to make a booking with us.

The use of the terms ‘Ovenclear’, ‘us’, ‘our’ or ‘we’ refers to the owner of the website. Our direct contact details can be found on our Contact Us page.
The terms ‘you’ and ‘your’ refer to the viewer of the website and those who have made a booking with us.
The use of this website is subject to the below terms:

  • The content and photos in this website are for your general information only. They are subject to change without notice. Use of any information on this website is undertaken at your own risk.
  • This website uses cookies to monitor browsing preferences.
  • This website contains material which is owned by or licensed to Ovenclear. This includes, but is not limited to website design, website layout, graphics, logos and photographs. Reproduction is prohibited.
  • Use of this website, and any disputes following the use of this website, are subject to the laws of the United Kingdom.

Pricing
Ovenclear’s pricing is based on the type of appliance as described on our
Pricing Page

  • If the information about appliance type is incorrect in the initial enquiry or on our booking form, this may result in a re-quote before any work is undertaken and an amended price. 

Cancellation and Rescheduling
We appreciate that there will be times when an appointment needs to be rearranged or, in exceptional circumstances, cancelled. We reserve the right to charge a cancellation fee at our discretion to recoup the cost of a customer cancellation.

Please see below for our cancellation and rescheduling terms:

  • When a booking is cancelled or rescheduled up to 48 hours ahead of the confirmed date and time, there is no fee payable.
  • When a booking is rescheduled within 48 hours of the confirmed date and time, customers may be charged 10% of the quoted price.
  • When a booking is cancelled within 48 hours of the confirmed date and time, customers may be charged 50% of the quoted price.
  • When a booking is cancelled within 24 hours of the confirmed date and time, customers may be charged 100% of the quoted price.  

Payment
Please see the below terms regarding payment:

  • Unless previously arranged, full payment is to be made upon completion of the scheduled work, before our technician leaves the premises.
  • Payment can be made either by cash or by card.

Access, Safety and Insurance
Please see the below terms regading accessibility and the safety of our technicians, our clients and your property:

  • It is the responsibility of the customer to ensure that our technicians can easily access the property at the scheduled time. If a technician is unable to access the property for the scheduled clean, a 100% cancellation fee will be payable.
  • Ovenclear reserves the right to cancel or reschedule a booking where unexpected circumstances mean that your scheduled technician is unable to attend. We will always try to arrange an alternative technician for you scheduled booking in the first instance.
  • Ovenclear reserves the right to cancel a booking before the scheduled cleaning job, upon arrival or at any point during the clean if our technician feels that there is any hazard to their health and wellbeing.
  • In the unlikely event of any injury or damage to property cause to or by our technicains; Ovenclear hold full public liability insurance. We are also fully insured for both the items we are cleaning and other items on your property.  
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